Shipping Policy

SHIPPING POLICY

Please ensure that your address and all shipping information are correct when you place an order.  If you made any mistakes, please contact us asap.  If the shipper can't find your address, while attempting to deliver, the order will be returned to us or the manufacturer, in which case a second delivery charge would apply once we receive the corrected information from you. To avoid the need for a second delivery attempt, delays and extra charges, please review your address and information carefully before you place your order (or immediately after).  This will help us serve you better :)  

 

All orders are shipped directly from the manufacturer. The length of time it will take to arrive depends on the production time of the designer. Most orders ship within 3-4 business days. If ship time is longer than the average 7 days it will be listed in the product descriptions. Please expect to add 2-10 days for holiday orders. Some products will be charged an extra shipping surcharge.


Below are basic US Standard shipping charges (48 States):

Order Total Shipping Charge
$0 - $50.00 $8.95
$50.01 - $80.00 $11.95
$80.01 - $110.00 $14.95
$110.01-$149.99 $18.95
$150.00 and up Free (48 States Only)
*Shipping to Alaska/Hawaii is an additional charge of $19.00


Rush Services:

If you need an order rushed, please email us at contactus@sweetandsassypets.com and we can make arrangements to get your order to you as soon as possible, based on the designers inventory and policies. Please email us at contactus@sweetandsassypets.com.


Canadian & International Orders:

Canadian orders have a transit time of 7- 10 days. A shipping surcharge of $35.00 applies to all orders. The $35.00 will be charged at the time of purchase. sweetandsassypets.com is not responsible for tariffs for additional taxes imposed by Canada. Any orders that are refused by customer will be charged back to the customer's credit card.

Upgraded Shipping & International Pricing:

Ground Shipping to Canada $35.00 Surcharge

Not all orders can be shipped abroad please email for more information.

International Shipping Times:

Standard: 7-10 business days
Business days are Monday-Friday, excluding holidays.

Shipping charges for some packages are based on the weight of the package. The price you are given when placing an online order is an estimate and it is sometimes necessary for us to adjust the price on your credit card. If you have any questions regarding the cost of shipping please contact us at contactus@sweetandsassypets.com and we will be happy to answer any questions that you may have.

 

Please also review our privacy policy.

 

Thank you!

Sweet and Sassy Pets